Recently, some difficulties have been observed in the supply of LPG cylinders across the country, due to which many people are unable to book refills over phone calls. This has led to long queues outside gas agencies, causing inconvenience to people. But the good news is that you can book a cylinder even without making a phone call. There are four simple and effective ways to do this. Additionally, if the cylinder is booked but not delivered to your home, you can file a complaint from home itself. Here, we are providing step-by-step methods.
Four Easy Ways to Book a Cylinder Without Phone Calls
Usually, people book through IVRS or phone calls, but due to heavy traffic or system issues, this becomes difficult. In such cases, try the following options:
- Booking via WhatsApp Send a message to your gas company’s official WhatsApp number (from your registered mobile number only):
- Indane customers: Send ‘REFILL’ to 7588888824.
- HP Gas customers: Send ‘Hi’ or ‘Book’ to 9222201122.
- Bharat Gas customers: Send ‘Hi’ or ‘Book’ to 1800224344. The chatbot will guide you further, and the booking will be done easily.
- Missed Call Service Just give a missed call from your registered number, and the booking will happen:
- Indane: Missed call to 8454955555.
- HP Gas: Missed call to 9493602222. A confirmation message will arrive.
- Booking via SMS Send a simple message:
- Indane customers: Send ‘REFILL’ SMS to 7718955555.
- Bharat Gas customers: Send ‘LPG’ to 7715012345 or 7718012345. Send the SMS only from your registered number so the system can recognize it.
- Mobile App or Online Portal
- Download your company’s official app (Indane, HP Gas, Bharat Gas).
- Use the UMANG app – select your gas company and book there.
- LPG refill booking option is now also available on payment apps like Paytm, PhonePe, Amazon Pay. These methods are fast and convenient, especially when phone lines are busy.
How to File a Complaint If Delivery Is Delayed or Doesn’t Happen
Even after booking, if the cylinder isn’t arriving, don’t worry. Follow these four main methods:
- Call the Toll-Free Helpline
- Indane: 1800-2333-555
- Bharat Gas: 1800-22-4344
- HP Gas: 1800-2333-555 These numbers are available 24×7, and you can explain your issue.
- Online Complaint on the Company’s Website
- Indane: Go to iocl.com and select the ‘Feedback’ or Grievance section.
- HP Gas: On myhpgas.in, choose ‘Grievance Redressal’.
- Bharat Gas: On my.ebharatgas.com, click the ‘Feedback/Complaint’ link. Fill in the details and submit.
- File Complaint via UMANG App Download the UMANG app, select your gas company, and register the delivery-related issue. You will get a reference number to track the status.
- Complaint on Social Media Post on X (formerly Twitter) or other platforms by tagging your gas company. This method often draws quick attention and resolves the issue faster.
Using these methods, you can book your cylinder without much hassle and resolve delivery problems. Remember to avoid panic booking and only book a refill when needed, so the supply reaches everyone.
(Note: The contact numbers and methods mentioned are based on the most commonly reported official details as of March 2026. For the absolute latest confirmation, check your gas company’s official website or app, especially amid any ongoing supply challenges.)